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Over 10 years of experience delivering results for our clients, utilising near shore facilities. The Allied Global executive team, based in the USA, has an average of 25 years of experience in delivering contact and BPO services.
Our diverse facilities provide the opportunity to strategically deploy your initiatives across the Americas to deliver the most cost effective, bi-lingual solution to drive better ROI, higher Customer satisfaction and greater market penetration.
In 2003, four childhood friends in Guatemala decided to start a business. From an initial one-site contact center with one client, Allied Global has grown to 2500 workstations and over 3500 employees. The friends still direct the company and own it 100%. Since all are successful in other businesses the profits of the company, year after year have been reinvested and has enabled Allied Global to grow with minimal debt and meet the capacity needs of its clients.
Allied Global is serving customers in 3 languages across 4 countries including the United States, Canada, Guatemala and Honduras. With over 2,500 stations in 9 facilities all interconnected via a singular technology platform, we have the capacity, scalability and redundancy to meet your outsourcing needs.
Our unified communications platform provides the flexibility to deliver inbound & outbound contact center services focused on business or consumer markets, as well as IVR solutions, Chat and Email support in a dedicated or shared environment.
Our operations and management team have a wealth of experience providing Customer Care, Sales, Technical Support, BPO Services and Market Research across a number of industries including telecommunications, cable & entertainment, travel & hospitality, utilities & energy, financial services, mortgage and retail.